Franklin, tennessee
20:53 UTC
About
Technical product and GTM leader with 5+ years of experience operating across product strategy, solutions engineering, enterprise onboarding, and customer success. I bridge engineering, customer needs, and revenue to deliver high-impact SaaS solutions.
I’ve closed over $6M in ARR through hands-on technical solutioning with brands including Gucci, Sonos, Tapestry, Armani, and Valentino, while building XGEN AI’s CS function, leading POCs, and writing core product algorithms.
I thrive in fast-moving, high-ambiguity environments where technical depth, customer empathy, and clear execution matter.
brands i've worked with
Hands-on POCs, technical solution design, and enterprise onboarding for global retail brands.
Experience
Head of Product
XGEN AI
·
(2025–Present)
Lead product strategy, roadmap execution, and GTM alignment for XGEN AI’s AI-driven ranking and personalization platform. Owned enterprise customer outcomes, technical implementation, long-term product adoption, and cross-functional delivery across high-value retail accounts.
Key achievements:
Own end-to-end product strategy for ranking, search, and personalization systems serving enterprise e-commerce brands.
Drive cross-functional GTM alignment across product, engineering, CS, and revenue teams.
Lead technical onboarding and adoption for multi-million-dollar customers, ensuring long-term retention and expansion.
Partner with engineering to architect scalable features and prioritize roadmap investments based on customer impact and ROI.
Product Enablement Officer
XGEN AI
·
(2023–2025)
Led enterprise onboarding, solution architecture, technical discovery, and POC-driven sales cycles. Acted as the primary technical partner for enterprise retail brands evaluating and adopting XGEN AI.
Key achievements:
Delivered hands-on POCs that directly contributed to $3.5M+ ARR closed.
Designed scalable enterprise onboarding frameworks adopted across CS, Solutions Engineering, and Sales.
Developed and standardized technical solution design processes used in all enterprise engagements.
Translated complex customer requirements into actionable product and engineering plans.
Chief Product Officer (Early Stage)
XGEN AI
·
2020–2023
Played a pivotal early-stage role focused on technical delivery, integrations, customer onboarding, and cross-functional execution. Partnered closely with founders, engineering, and early customers to influence product direction and establish the company’s delivery foundation.
Key achievements:
Led technical delivery and integrations for the company’s earliest enterprise customers, ensuring successful deployments with minimal support resources.
Influenced product decisions by capturing customer needs, validating early features, and translating real-world requirements into actionable engineering work.
Built and operationalized the Customer Success organization, including onboarding workflows, support processes, documentation, and retention practices.
Created repeatable integration and implementation patterns for Shopify, custom APIs, product feeds, and backend data pipelines.
Acted as a cross-functional connector across engineering, product, sales, and CS, ensuring customer needs were represented in early roadmap discussions.
Helped shape the company’s technical identity, onboarding methodology, and GTM foundation through hands-on execution and customer-facing work.
Content Writer & Web Developer (Independent Contractor)
Independent
·
2018-2019
Produced long-form technical and compliance-sensitive content for legal, healthcare, and technical clients while building Shopify e-commerce sites and lightweight web applications.
Key achievements:
Built and customized Shopify stores with optimized product architecture and conversion-focused UX.
Delivered SEO-optimized technical content for legal, healthcare, and B2B SaaS.
Developed lightweight front-end applications and sites using HTML, CSS, and JavaScript.
Managed full project lifecycles for small businesses and early-stage startups.
product & technical leadership
Product Strategy
Technical Product Management
GTM Strategy
Solutions Engineering
Product Roadmapping
Program Management
Cross-Functional Leaderhip
Stakeholder Management
Product Operations
solutions engineering & enterprise delivery
Solutions Engineering
API Integration
POCs & Solution Design
Technical Sales
SQL
Data Analysis
SaaS
Shopify
E-Commerce
Technical Discovery
GTM, sales & revenue impact
GTM Strategy
Technical Sales
Sales Engineering
Enterprise Deal Support
POC-Driven Sales Cycles
Revenue Enablement
Customer Requirements Discovery
Languages
English
Native
Spanish
Minor